To provide a competitive, alternative, responsive Ambulance Service that provides excellence to our patients and value for money to our commissioners.
To grow and develop our Ambulance Services to become the service of choice for patients, the NHS and other commissioners.
Patient Centred Care - a commitment to care and compassion is paramount and defines what we do.
Competence - providing the expertise, clinical and technical knowledge to deliver effective care.
Communication - listening and responding to patients and staff, building successful caring relationships and improving how we work.
Respect and dignity - intelligent kindness for everyone we encounter.
Wellbeing - Understanding the requirements for patients and staff to be happy and healthy.
To achieve this mission and support the delivery of our vision, whilst maintaining our values, we have developed Lifestar Medical's Customer Charter. The charter encompasses patients and commissioners of our
Learn - Monitor, reflect and learn from every patient and every journey.
Improve - Always look for ways to improve our patient experience and relationships.
Focus - On patient centred care and compassion as well as the wellbeing of all.
Efficiency/Effectiveness - Provide a service proven to work in a timely, cost efficient manner at all times.
Safety - Principal concern for our patients and staff.
Treatment - Ensure that only highly trained and skilled individuals, qualified to the appropriate level provide 1st class service.
Accountability towards our contractors, patients and staff.
Respect - Particularly our patients but treat everyone we come into contact with, with dignity and respect.